While providing our Services We may collect “Personal Information” which is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. Namely, we may collect:
Identity and residential information: name, residence address, documents proving your residency, IP address and any other information they may contain;
Contact information: email address, mailing address, phone number;
Security information: alias, passwords;
Financial and billing information: number of bank accounts and names of banking institutions, identifiers in payment systems or other means of payment, information on your balance accounts, your trade history, incoming and outgoing wallet addresses;
Your mobile devices you use with the Technology Platform may provide some information that may potentially identify you, such as the type (including identifiers) of the device, platform type, mobile phone number, your internet Service, operating system, geolocation information, browser you use, browser language, or the pages you visit, etc.;
The Technology Platform may collect some of your behavior information, such as your visiting the technology platform, clicking on ads or other similar information. Such information may be received with additional related data (or metadata), such as the time, date, and location related to such information;
Sometimes you decide to share with us some other Personal Information and we may collect it as well.
We do not collect any information that may identify you without your permission. However, we use Google Analytics on our technology platform. If you want to know more about Google Analytics and its “do not track” Policy, please visit https://www.google.com/analytics/terms/us.html
We use your Personal Information only for providing and improving the technology platform. In particular, we use users' Personal Information for the following purposes:
To protect your dates of collections: We may use information to identify you and the collections belonging to you in order to secure access to your account;
To improve customer Service: information provided by users helps us respond to customer Service requests and support needs more efficiently;
To personalize user experience: We may use information in a general manner to understand how our users as a group use the Services and resources provided on our technology platform;
To improve our technology platform: We may use the feedback provided by users to improve our products and Services;
To send periodic emails: We may use the email address to send information and updates pertaining to your use of the transaction request;
To resolve disputes and enforce our agreements to the extent necessary and sufficient for protecting your interests or interests of other users.
We strictly follow industry best practices in the industry and adhere to the rules set forth in GDPR, OPPA, CAN-SPAM and COPPA.
We will retain your information for as long as your account is active, your information is needed to provide you Services.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, information about your collections and data stored on our Technology Platform.
Sensitive and private data exchange between the Technology Platform and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. Our Technology Platform is functioning in compliance with UNIX stack vulnerability standards in order to create an environment as secure as possible for users.
For higher security the Technology Platform supports Two-factor authentication (2FA). The two-step verification or dual factor authentication is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access. Two-factor authentication provides a higher level of assurance than authentication methods that depend on single-factor authentication (SFA), in which the user provides only one factor -- typically a password or passcode. Two-factor authentication methods rely on users providing a password as well as a second factor, usually either a security token or a biometric factor like a fingerprint or facial scan.
Unfortunately, there is no such thing as completely secure data transmission or storage, so we cannot guarantee that our security will not be breached (by technical measures or through violation of our policies and procedures).
Without prejudice to our efforts on protection of your information nothing herein constitutes a warranty of security of the Technology Platform, and you agree to transmit information at your own risk. Please note, that the Technology Platform does not guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
All your Personal Information we collect will always belong to you. However, we are a collector and a processor of your Personal Information. That implies on us obligations to respect your rights to Personal Information and facilitate the exercise of your rights thereto.
In accordance with effective regulations you have a significant number of rights related to your Personal Information, such as e.g.:
Right to access. You may obtain from us the confirmation as to whether or not personal data concerning you is being processed and get an access to such personal data;
Right to rectify your inaccurate Personal Information and to have incomplete personal data completed, including by means of providing a supplementary statement;
Right to erase your Personal Information. Please note that a request to erase your Personal Information will also terminate your account include all dates of collections. We will automatically and without undue delay erase your Personal Information when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
Right to restrict processing of your Personal Information;
Right to data portability. You may obtain from us the personal data concerning you and which you have provided to us and transmit it to another user;
Right to object to processing of your Personal Information;
Right to withdraw your consent to the usage of your Personal Information at any time;
We do not intend to solicit or collect Personal Information from anyone under the age of 16 or under the legal age of your country, if it is higher. If you are under 16 or are not of a legal age of your country, do not enter any Personal Information on our technology platform.
Data Protection Office